Sunday, December 21, 2008

What would you do if you were asked to develop a total company training plan?

What would you do if you were asked to develop a total company training plan?

How would you come up with a company wide learning and development plan?

If you were asked, as an internal or external consultant to help the company review, develop or improve such a process, what would you do? Where would you start?

There are many well-documented processes out there, which you may be aware of. I hope to outline in this article the main elements of such a process or a plan. The focus is on the practical aspects and the key principles* so that one can easily remember it or easy to refer to refresh our memory. I will refer to this entire thing as the learning system.
To read more, goto the full length article at http://www.storiesandreflections.com/OE/OEtrainingplan_1.html (right click to open in a new window)
Please post your comments below

Tuesday, December 16, 2008

Fresh Careers and Transitions

Please find the index of all postings relating to the category Fresh Careers & Transitions below:

Finding work that You Love
How do You Find Your Purpose in Life?

Personal Effectiveness

Please find the index of all postings relating to the category Personal Effectiveness below:

Principles of Success
Nothing Is What It Seems, Everything Is Invented
Do you want to influence quickly?
How to advocate your ideas effectively
Is there an inside secret to success that the most successful know and the rest of us don't?

How to advocate your ideas effectively

Goto How to advocate your ideas effectively on the Storiesandreflections.com main site to read the article.

Please post your comments below

Do you want to influence quickly?

Goto Do you want to influence quickly? on the Storiesandreflections.com main site to read the article.

Please post your comments below

Principles of Success

Goto Principles of Success on the main storiesandreflections.com website to read the individual principles or goto the main page to register for a free download of the entire principles in e-book format.

Please post your comments below

Nothing Is What It Seems, Everything Is Invented

Goto Nothing Is What It Seems, Everything Is Invented on the Storiesandreflections.com main site to read the article.

Please post your comments below

How do You Find Your Purpose in Life?

Goto How do You Find Your Purpose in Life? on the Storiesandreflections.com main site to read the article.

Please post your comments below

Finding work that You Love

Goto Finding work that You Love on the Storiesandreflections.com main site to read the article.

Please post your comments below

Why is there tension between me and others at work? - a systems view

Goto Why is there tension between me and others at work? - a systems view on the Storiesandreflections.com main site to read the article.

Please post your comments below

Mustapha, Chin Ho & overcoming resistance

Goto Mustapha, Chin Ho & overcoming resistance on the Storiesandreflections.com main site to read the article.

Please post your comments below

Self-leadership

Goto Self-leadership on the Storiesandreflections.com main site to read the article.

Please post your comments below

Are leaders made or are leaders born?

Goto Are leaders made or are leaders born? on the Storiesandreflections.com main site to read the article.

Please post your comments below

Are you a leader or are you a boss?

Goto Are you a leader or are you a boss? on the Storiesandreflections.com main site to read the article.

Please post your comments below

How do you manage "rebellious" employees?

Goto How do you manage "rebellious" employees? on the Storiesandreflections.com main site to read the article.

Please post your comments below.

Listening skills

Goto Listening skills on the Storiesandreflections.com main site to read the article.

Please post your comments below.

How do I coach my team members?

Goto How do I coach my team members? on the Storiesandreflections.com main site to read the article.

Please post your comments below

If feedback helps others improve, why don't we do it?

Goto "If feedback helps others improve, why don't we do it?" on StoriesandReflections.com main site to read the article.

Feel free to post your comments below

Monday, December 8, 2008

The Day JR Ewingg Blew His Top

The tour leader was mad. He was seething mad!!
"I have had it up to here!!!,” he shouted. “Today we have a long journey and will be going through many tunnels that will may slow us down. So, when we take any stops today, if you come back just 1 minute late, I will not wait 1 second! I will leave you!”
JR Ewingg banged his fist against the side of the compartment on the bus.

JR Ewingg is a tour leader who leads a group of tourists travelling on a bus around Europe. He’s just broken up with his girlfriend two weeks ago. “You inconsiderate bastard! I never want to see you again! I hope you and Ms Xena live happily ever after.” Those words uttered by his ex still echo in his head. Susan had caught him chatting with Ms Xena on an internet chat room, exchanging explicit sex messages, something involving how she’ll bend over his bald head and let him whip her. That was the end of their 2 year relationship. JR Ewingg did not have a chance to reason with her but he was hurt. Xena was just a fantasy, not a real person, but a virtual obsession. He had made a huge mistake!

Now, he had this job to do with this group of tourists and he’s just not in the mood. JR Ewingg expected people to follow his instructions. When he says be back at 5 pm, he means 6 pm sharp. Not a minute later. Why can’t people just listen??!
Santos and Cortez couldn’t believe what they just heard. What an arrogant tour leader! They knew JR Ewingg was hinting that they they were the guilty ones and they had better heed his warning. Showing his temper like that! They knew they were late a few times in coming back to the bus, but that was only 5 minutes difference. To them, being on time doesn’t mean on the dot. It means there is an allowance of plus or minus 5 minutes, and since there was always not enough time for sight seeing, they decided to take the extra 5 minutes. Santos thought to himself, “If only Mr Bald head would come to us privately and talk to us, we could all come to an agreement about returning on time”.
-------------------------------------------------------------------------------------------------
Have you ever experienced something like this before on your holiday travels?
Anyway, in the story above, what do you think could have been done differently? How could JR, the tour leader have handled the situation differently differently?

The incidents and the ensuing tension could have all been avoided if expectations were clarified sufficiently at the beginning. It’s all about expectations management.
JR EWINGG as the tour leader could have taken the initiative to explain his expectation that when he says come back on time, he means come back by the stipulated time and not a minute later. He then needs to ask people if their interpretation of being on time matches with his definition. There is a cultural sensitivity lessson here because people from different cultures have very different perception towards time. Some cultures see time as elastic. 5 pm may mean 5 pm or 5.15 pm. A difference of 15 minutes doesn’t make that much of a difference. Other cultures may see time as a limited and precious commodity. 5 pm means 5 pm sharp. A difference of perception towards time.

This is a lesson that I think people who is in the business of working with groups of people (e.g. facilitators, team leaders, etc.) need to pay attention to. Always clarify expectations at the beginning and spend some time talking about people’s interpretation of it. Then find agreement or consensus on the expectations. This will help ensure everybody is on the same page and may go a long way in preventing conflicts or dissatisfaction down the road.

Saturday, December 6, 2008

Alignment or Balance?

What is alignment and how can this idea be useful? How is alignment different from balance?
Alignment of organizational elements is the key to organizational effectiveness. In organizational design, strategy has to be aligned to other organizational design elements – structure, people (skills), work processes, management processes, culture & leadership .


The concept of alignment versus balance is the focus of this article. Alignment is different from balance, and it’s useful and important to know if we want to achieve balance or alignment. Example of work life balance – in corporations, do we want to achieve WL balance of WL alignment. Do we want to work towards alignment or balance?

If we work towards balance, it implies trade-offs, giving up something in return for something else. If we give up more office time, we gain more personal or family time because we can’t add more time. What message would companies give their employees if they ask them to practice WLB? They will say WLB is different for each of us, and have to find the right level of balance for each. Everyone has different needs and circumstances. But what does it mean for senior executives who have much more on their plate? How do they balance? Anecdotally, we hear that the personal or family life takes a back seat, or it is important to have a very supportive family.
Here, we can bring in the concept of alignment – align the interest of the company with the family. The needs and interests may not always be the same but the company can try to accommodate to align the interests as much as possible. This can be flexible depending on needs of the executive. For example, the company can subsidize cost of travel so that spouse can travel with executive if so desired, since the executive spends the extra time traveling. What if time with family is what is desired? How can the needs be reconciled? Giving time off for the executive to plan around it is one way to do it.

What if companies ask employees to practice WL alignment? What does that mean? Align employees’ work with their personal lives? Unfortunately, companies may hesitate doing this because they do not want to open themselves up to being challenged if they are doing enough. However, I think this is not a big barrier - as long as employers state that ownership rests with the employee and the employer will support as much as possible. The employer can also proactively come up with policies and programs to make it happen.

Alignment does not bring with it the concept of trade-off. Implementing work life alignment means employees and employers finding ways to better align their interests. This is a win-win approach. What is good for the employee is also good for the company.

Can better balance be achieved without finding alignment? Yes, by trade-offs; less of one for more of another, but this is not what employees want. It’s a win-lose approach. Company win, employee loses. So, I would suggest that in order to address challenges between work and life, frame it also in terms of work life alignment. Work life alignment prompts thinking in a different way - it helps people to think synergistically and to seek a win-win approach. Sometimes, we call it integration, and in some places for example in Singapore, the Employer Alliance calls it work-life integration.


What can you do if you want to maintain a healthy balance between your work life and personal life in a workplace environment that may not really support this kind of thing? Business organizations work on the basis of maximising profits by maximising the use of its human resources! Of course companies realize they cannot push its workers to breaking point and there are laws against overwork, but that is mainly for non-executive or non-professional employees. "White collar" workers often are expected to work as long as it takes to get the job done. This is what usually contributes to extra time spent in the office.


Personally, I have observed and it's fairly obvious to everyone that the higher a person goes up the corporate ladder, the greater the responsibilities and hence greater pressure from others on the person's time.

So, it's a sacrifice on one hand for the individual to have less "quantity" time for the family if he also pursues greater career challenges.

One way to address this dilemma is the individual spending time to figure out for him/herself what he truly wants in life, his values in the long term - material success yes, but to what extent and if he starts to feel beocming too unbalanced at the expense of family, then he/she needs to make a decision to slow down or negotiate with the employer for other arrangements.

The other way as alluded in the begining of the post is the kind of organization that you are in. Does it believe in helping its people find work life balance? Does it have policies to help employees align their personal needs with the company's needs (e.g. work that say involve a lot of travel away from family). If the company is progressive, managementt would look at work life balance as a talent retention & attraction tool or an important employee value proposition for potential recruits. However, this I think still remains a big challenge.

At the end of the day I feel it falls back on the individual, what he wants, how he sees his priorities in life holistically and make the call. It is of course also possible to find a company that believes in supporting work life balance (look at their policies and ask those working in that company)